Kuda Bank is hiring Contact Center Agents in Lagos for a hybrid customer service role. The position is suited to professionals with customer support experience who can handle complaints, resolve disputes, and maintain strong relationships with customers across multiple communication channels.
Kuda Bank Contact Center Agent Job
The Contact Center Agent will serve as an important point of contact between Kuda Bank and its customers. The role involves responding to enquiries, resolving complaints, handling escalated disputes, and helping customers get the right solutions within agreed service timelines.
Job Details
| Company | Kuda Bank |
|---|---|
| Position | Contact Center Agent |
| Location | Lagos, Nigeria |
| Work Arrangement | Hybrid |
| Employment Type | Full-time |
| Experience | 1 to 2 years |
| Qualification | HND / BSc |
| Deadline | Not Specified |
Responsibilities
The successful candidate will be responsible for:
- Acting as a first point of contact for customers.
- Responding to customer enquiries and complaints.
- Resolving customer issues within agreed service levels.
- Handling customer complaints across different communication channels.
- Following up on unresolved issues until they are properly addressed.
- Managing escalated disputes in line with applicable procedures and CBN guidelines.
- Maintaining accurate records of customer interactions and complaints.
- Understanding Kuda’s products and services to provide accurate assistance.
- Identifying customer needs and recommending suitable solutions.
- Building positive and professional relationships with customers.
- Monitoring social media trends and developments relevant to customer engagement.
- Providing feedback that can help improve customer-facing processes.
- Maintaining high customer service standards.
Requirements
Applicants should have:
- An HND or BSc. An MBA is an added advantage.
- 1 to 2 years of experience in a similar customer service role.
- Good knowledge of social media platforms and practices.
- Familiarity with platforms such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- Working knowledge of customer service, telephony, and CRM applications.
- Strong communication, analytical, and problem-solving skills.
- Good listening and questioning abilities.
- Ability to handle different customer issues with sound judgement.
- Knowledge of customer service principles and practices.
- Understanding of banking procedures and policies.
- Good computer literacy.
- Ability to communicate solutions clearly to customers.
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How to Apply for Kuda Bank Contact Center Agent Job
Interested and qualified candidates should apply through the official recruitment listing for the Contact Center Agent position.
Candidates should carefully review the job requirements and provide accurate information during the application process.
Application Deadline
Not Specified.
Frequently Asked Questions
What position is Kuda Bank recruiting for?
Kuda Bank is recruiting for a Contact Center Agent position.
Where is the job located?
The position is based in Lagos, Nigeria, with a hybrid work arrangement.
What qualification is required?
Applicants should have an HND or BSc. An MBA is listed as an added advantage.
How much experience is required?
Candidates should have 1 to 2 years of experience in a similar role.
Is the Kuda Bank job remote?
The position is listed as hybrid, rather than fully remote.
What is the application deadline?
The deadline is not specified.
Conclusion
The Kuda Bank Contact Center Agent opportunity offers experienced customer service professionals the chance to work in a hybrid banking environment. Candidates with the required qualifications, communication skills, and customer support experience can apply for the position in Lagos.
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