Philinnovation is hiring a Customer Service Representative in Lagos. This full-time opportunity requires SSCE, accepts candidates with no prior experience, and runs from 8:00 AM to 5:00 PM.
Job Details
| Job Detail | Information |
|---|---|
| Employer | Philinnovation |
| Position | Customer Service Representative |
| Location | Lagos, Nigeria |
| Job Type | Full-time |
| Experience | No experience required |
| Qualification | SSCE |
| Working Hours | 8:00 AM to 5:00 PM |
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers.
- Respond promptly to customer enquiries.
- Communicate with customers through different channels.
- Acknowledge and resolve customer complaints.
- Develop strong knowledge of company products to answer customer questions.
- Process orders, forms, applications, and customer requests.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues when necessary.
- Provide feedback on customer service processes.
- Manage junior customer service representatives.
- Ensure customer satisfaction through professional support.
Requirements
- Minimum qualification of SSCE.
- No previous experience required.
- Less than one year of experience is acceptable.
- Good English communication skills.
- Ability to remain calm when handling frustrated customers.
- Basic computer skills.
- Ability to communicate professionally across different customer service channels.
How to Apply
Interested candidates should apply through the company website.
Conclusion
The Customer Service Representative position offers an entry-level opportunity in Lagos for candidates with SSCE and good communication skills. Applicants should demonstrate patience, professionalism, computer ability, and a customer-focused approach.
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